What is your cancellation policy?
Our cancellation policy is a 24-hour notice prior to event with no charges incurred. Within 24-hours of event there is a 50% cancellation charge. A "No-Show" will result in a 100% cancellation charge.
Can we sit with our friends?
Please let us know the reservation name of anyone you would like to be seated with in advance so we may do our best to accommodate.
What if we are celebrating a special occasion?
We enjoy sharing special celebrations with our guests, let us know of your special occasion.
Is the luau wheelchair accessible?
Yes, please let us know of your special needs so we may better assist you.
Should I bring cash/credit card with me?
Yes, we do have many makana (gifts) for purchase from our Polynesian vendors featuring fresh flower leis and haku (crowns), luau photos with hula dancers, authentic arts & crafts, and luau souvenirs for sale.
What happens if it rains?
If inclement weather is forecasted, the luau will continue but the location will change to the Kauai Ballroom, which is an indoor location.
What is your Price Match Guaranteed Policy?
Does that website look sketchy? Price too good to be true? Call us and we'll price match any valid third party vendors discounted rate.
What are the luau days and times?
Monday & Thursdays (Saturdays during spring, summer and winter holidays)
5:30 p.m. Check-in begins, cocktails & pupu, pre-show entertainment
6:15 p.m. Dinner Buffet
7:15 p.m. Polynesian Revue
*Times may vary
What is the difference in the seating options?
Premier seating is on reserved tables fronting the stage within the first 3 rows. Seating is based on reservation date. General seating for open tables is first come, first serve basis.
What time should we arrive?
Premier guests are welcome to arrive at the check-in time. General guests are recommend to arrive no earlier then 15-30 minutes prior to check-in time.
What does the Aloha Seating include?
Open seating on banquet tables, shared seating.
Shell lei greeting.
Open bar, appetizers & buffet dinner.
Adults (18yrs+): $108.94
Teens (13-17yrs): $73.76
Youth (3-12yrs): $51.71
Child (0-2yrs): FREE
Prices include gratuity. Taxes and fees will be added at checkout.
What does the Alii Seating include?
Reserved seating on round tables within first 3 rows fronting the stage, shared seating.
Premier check-in (far right side).
Specialty lei greeting (seasonal-flower, shell, kukui nut)
Open bar, appetizers, first to dinner buffet.
Upgrade $25 + tax